Fickle Cookies

Orders and Payments

You can place an order through the Fickle app, the website or Grab by selecting your cookies, choosing your preferred pickup or delivery option, and completing checkout.

Orders may be modified or canceled within a limited window after placement. Because our cookies are freshly prepared, changes may not be possible once production has started.

We accept selected digital and card payment methods as shown at checkout. Available options may vary by platform or location.

If a payment fails, please try again or use a different payment method. If you’ve been charged but didn’t receive an order confirmation, contact support so we can assist you.

Delivery and Pick Up

Delivery availability depends on your location. Please check the app or website for delivery coverage and fees in your area. You may also opt to place your order through third-party delivery apps, depending on their delivery areas and applicable fees.

Yes, advance orders may be available depending on location, date, and demand.

Product Concerns

Cookies can be gently reheated for best enjoyment. We recommend warming them briefly in an oven or toaster oven at low heat.

Taste and texture can vary slightly due to freshness and handling. If something feels off, please reach out — we’re happy to help.

Bulk Orders & Special Requests

Yes. Bulk, corporate, or special orders are available with advance notice, depending on capacity.

We recommend reaching out as early as possible so we can best accommodate your request.

Customization options may vary. Please contact our team to explore what’s possible.

Allergens & Safety

Yes. Our products may contain dairy, eggs, wheat, nuts, soy, or other common allergens.

No. Our kitchen handles nuts and other allergens. We advise customers with allergies to review ingredient information carefully.

Please contact our support team before ordering so we can provide guidance.

About Our Cookies

Fickle cookies are indulgent by design — rich, satisfying, and thoughtfully made to be enjoyed intentionally. We focus on quality, portion satisfaction, and experience rather than everyday snacking.

Yes. Many of our customers enjoy sharing a cookie or saving part of it for later. Our cookies are made to feel satisfying, not mindless.

Because they’re meant to feel special. Their richness encourages savoring, sharing, and enjoying treats with intention.

Cookies are best enjoyed fresh on the day of purchase. If needed, store them in an airtight container at room temperature for up to 24 hours.

We don’t recommend refrigerating our cookies, as refrigeration can dry them out and affect their chewy texture. If you need to store them longer, freezing them in an airtight container is best. When ready to enjoy, allow the cookies to return to room temperature or gently reheat to restore their texture.

Warm in an oven or toaster oven at low heat for a few minutes until just heated through. Avoid microwaving for extended periods.

Treat Philosophy

Fickle cookies are indulgent treats. We believe treats can be part of a balanced lifestyle when enjoyed intentionally.

We believe honesty builds trust. Our cookies are indulgent treats, and we’re comfortable being clear about that.

While we bake with thoughtfully chosen, high-quality ingredients and avoid artificial flavorings and ultra-processed sweeteners, we don’t believe in labeling food as “good” or “bad.” Instead, we focus on quality, satisfaction, and enjoying treats with intention and context.

Yes, when enjoyed occasionally and thoughtfully. Many families choose Fickle for celebrations or shared moments.

Ordering & Availability

No. Some flavors are seasonal or part of limited releases. Availability may vary by location and date.

Frequently Asked Questions